Headout is an authorized and trusted partner of the venue, offering curated experiences to enjoy this attraction. This is not the venue's website.
Perfect for short layovers, Hong Kong International Airport’s standard lounge offers 2 or 6-hour access and a range of essential amenities.
Perfect for short layovers, Hong Kong International Airport’s standard lounge offers 2 or 6-hour access and a range of essential amenities.
Inclusions
I accidentally booked through head out....normally ( I'm a frequent traveller) I book direct with Plaza Premium.... I never received the qr scan confirmation and repeatedly request this on your site. Never received a confirmation of my request. So when I did arrive at the desk it was an issue for the reception staff. They never batted an eye and manually submitted my booking! It was embarrassing for me as there quite a queue no doubt assuming that 'I' had stuffed up! I will book direct in future & advise colleagues to be sure to do so also as that is the seamless way to go. Sorry to be frank but you did follow up!
We were booked into a Plaza Premium near gate 35 near three hours from 15.oo hrs. Unfortunately that lounge closed at 15.00. It was sorted out and for that many thanks but it should not happen O
The reason for the poor review was because there was no QR code given to me. This meant that after a 12 hour flight I had to prove that the paperwork I printed out was correct, I had to access the Headout app and find my booking. I was very tired and worried that I had in fact been scammed!! Eventually I was sent to another lounge as that one had closed, presumably for someone else to sort out. After much explaining and examination of my phone I was passed to a more senior lady who informed me that I needed the QR code but sorted it all out and I was allowed in. The staff were not unpleasant and the lounge was not particularly comfortable. The toilets were not particularly nice and only two cublicles in the ladies. The food was very good though, plentiful and changed regularly and freshly cooked. I am travelling back in April and will have to use that lounge but won't book through Headout.
There is peace and serenity inside the lounge, there's privacy. The staff are kind and helpful especially the one who personally assisted me. She was looking like kabayan (pinay like me) I read on her nametag that she is the assistant manager. I appreciate the patience and immediate accommodation (The hospitality is so Filipino, proud to be one!).
I felt the seating and range of foodstuff was average and certainly not worth the money we paid for a 3 hour use. The shower was great 👍 and ya the reason I did not rate the experience lower. Maybe we were too tired to full enjoy. 🤷♂️
Enjoy premium amenities with first-class lounge access for 3, 6, or 8 hours at Terminal 1 (Gate 1).
Enjoy premium amenities with first-class lounge access for 3, 6, or 8 hours at Terminal 1 (Gate 1).
Inclusions