Hong Kong Transportation Services

Cab clean and Nice , not too much people because we where early , really Nice view. Too much people at the Terrace and difficult to take a picture !

The views, the Tram, the weather... It was a great great experience

Nothing. A completely scam, the ticket doesn't work and the support team just kept giving me the same ones. Later because they didn't find a solution, I request a refund and it's denied. Just a rob, I paid, I couldn't enter and I didn't get my money back.

Tickets did not come through quick enough and fine print did not clearly explain package being purchased clearly on landing page.

I bought two tickets for the Victoria Peak streetcar, but was sent the same ticket twice instead of two different tickets. Upon arrival, the QR code did not work for two people, so I was forced to buy an additional ticket to gain access. Due to this error, I believe I should be refunded for the duplicate ticket.

We waited 4 hous step by step ti get to the Train not once I found a seat to reast. Hong Kong is a terrible place with most people ARROGANT, RUDE and PUSHIE Not a place for older people. Never again will we go to this place nor stop over

Please read the support chat to get the idea.

I did not receive my ticket within 12 hours. I had to,purchase a ticket at the station. I am still waiting for a refund

the ticket issuance took time, meanwhile we need it fast. Finally we bought ticket at the counter.

I never received any tickets. Will be contacting my bank.

The view from the tram and from the peak was amazing! There were very long queues though for both legs of the journey, and I was very surprised at how commercialised the peak was. Still, it was overall a good experience. I bought my online ticket while waiting at the site and was surprised to see that no concessions were offered on your website. That cost me more in the long run...

Tickets were fine received immediately, no problems

Nice experience with nice view during the trip

I had a great and smooth journey. The train was super fast and I had no problems getting through the gate. Highly recommended!

Super convenient train ride, I missed the first train and the next one came at 6 minutes. Highly recommended if you've just got off the plane in Hong Kong and need to get to the city.

I bought a ticket for my sister and it was really convenient. She didn't experience any delays, the train was super quick, and we had no problems getting out the gate. Highly recommended

Really quick journey, no delays, has air conditioner, I really enjoyed my trip with my family and I’ll definitely get on it again

Seamless process both to buy and to use. Scanning the QR on the ticket gates (in my case just to get out, as it was an outbound train from the airport) was easy. Just zoom in and turn up the brightness. Really recommended.

The train was super quick and convenient, easy to get to Tsing Yi

It was really quick and convenient, highly recommend it!

Checking in bags at city and when getting to the airport going straight through security

Super convenient! I took the train to go on a quick trip and it was so quick. I really recommend getting in this train!

Easy to buy and to use. And only 20 mins to HK Central. Fully recommended, faster then using taxis/coach.

Ease and convenience even though the QR reader at the Kowloon station was a little slow to read our QR from the phones

It was quick and easy to use. I would recommend it

On time and short transfer time

Worked like a charm! Easy and simple to book, as well as boarding the train. Within less than 30' we arrived in Hong Kong central. Would definitely use this again

There was a hiccup with tickets but Headout sorted it out and all was good at the end. Thank you.

Very smooth ride. No hassle. Very comfortable.

Super convenient! I took the train to go on a quick trip and it was so quick. I really recommend getting in this train!

Easy to buy and to use. And only 20 mins to HK Central. Fully recommended, faster then using taxis/coach.

It was good thanks, would recommend to anyone.

Very good, simply by passing the QR

It was very convenient and easy to use for a quick business trip in and out of hong kong. Hassle free and slightly cheaper than buying from mtr website itself

Sky Express tickets - just jumped on the train and scanned ticket when I got off. Didn't have to use any of the ticket machines at HK airport which would have slowed me down getting to my destination. Highly recommend

Easy to purchase and use. Saves use of paper and time

Efficient and no fuss way of booking tickets. Absolutely loved the interface and service which gets the job done.

Ease of use and discounted price. Will use it again.

The ease of booking process and its reliability is very good. Will use again!

Everything was amazing !!! Friendly staff thank you very much for all !!! Change nothing !

Fast service

Really very nice with the Crystal cabin, but there is another form of enhancement that is also advertised, which you can see in the pictures: this is a Crystal Plus. Here you only have a Crystal cabin, it is not fully glazed. You also need to be aware that, unlike in the advertising images, you won't be alone in the cabin, but will have to share it with at least four other people. Nevertheless, it's a great experience. Whether you have to have it on both routes is something everyone has to decide for themselves. I see potential for savings there. Apart from that, I would say that the Buddha is really worth seeing, but it is also quite exhausting to get to the top at 35°. I can't recommend the fishing village at all, the boat tour that is offered there for little money takes a long time. Half of it takes 20 minutes through the village itself and we didn't see any dolphins. The fishing village is not particularly attractive in my opinion, of course you can buy dried fish or small souvenirs there, but to be honest we were not convinced. You can take the public bus, but this is only available every hour. Regarding the booking itself, I was very surprised and suspicious that you don't get a QR code. You only get a booking number and you have to use it to go to the ticket office and get your tickets there. Because there are so many platforms that sell fake tickets, I wasn't quite so convinced. But in this case it worked.

Great experience, cable car views and then the Big Buddha and monastery were truly fantastic

everything went as planned. Simple and easy

Ticketing smooth. Everything well arranged. No delays, view awesome!

The online ticket was difficut to understand where it went and the internet is slow so it cannot be displayed properly. Inaddition the onlile ticket cannot be snanned at the gate but you have to go to a ticket conversion line where the entrance ticket is picked up once a human verify the booking. Pretty shit system has tainted my experience never will use yours or other companies crappy systems

Nothing. A completely scam, the ticket doesn't work and the support team just kept giving me the same ones. Later because they didn't find a solution, I request a refund and it's denied. Just a rob, I paid, I couldn't enter and I didn't get my money back.

Nothing because we did not get access, my recommendation is to NOT BOOK with Headout because it is a scam and you don't get your tickets

Nothing. Because of the typhoon, everything was canceled and headout did not even emailed about that.

Really very nice with the Crystal cabin, but there is another form of enhancement that is also advertised, which you can see in the pictures: this is a Crystal Plus. Here you only have a Crystal cabin, it is not fully glazed. You also need to be aware that, unlike in the advertising images, you won't be alone in the cabin, but will have to share it with at least four other people. Nevertheless, it's a great experience. Whether you have to have it on both routes is something everyone has to decide for themselves. I see potential for savings there. Apart from that, I would say that the Buddha is really worth seeing, but it is also quite exhausting to get to the top at 35°. I can't recommend the fishing village at all, the boat tour that is offered there for little money takes a long time. Half of it takes 20 minutes through the village itself and we didn't see any dolphins. The fishing village is not particularly attractive in my opinion, of course you can buy dried fish or small souvenirs there, but to be honest we were not convinced. You can take the public bus, but this is only available every hour. Regarding the booking itself, I was very surprised and suspicious that you don't get a QR code. You only get a booking number and you have to use it to go to the ticket office and get your tickets there. Because there are so many platforms that sell fake tickets, I wasn't quite so convinced. But in this case it worked.

Great experience, cable car views and then the Big Buddha and monastery were truly fantastic

everything went as planned. Simple and easy

Ticketing smooth. Everything well arranged. No delays, view awesome!

The online ticket was difficut to understand where it went and the internet is slow so it cannot be displayed properly. Inaddition the onlile ticket cannot be snanned at the gate but you have to go to a ticket conversion line where the entrance ticket is picked up once a human verify the booking. Pretty shit system has tainted my experience never will use yours or other companies crappy systems

Nothing because we did not get access, my recommendation is to NOT BOOK with Headout because it is a scam and you don't get your tickets

Nothing. Because of the typhoon, everything was canceled and headout did not even emailed about that.

The cable car rude was probably the most important part for me

The cable car, the train, the penguins, the seals. We were not able to explore the entire park.

The views, the Tram, the weather... It was a great great experience

Tickets did not come through quick enough and fine print did not clearly explain package being purchased clearly on landing page.

I bought two tickets for the Victoria Peak streetcar, but was sent the same ticket twice instead of two different tickets. Upon arrival, the QR code did not work for two people, so I was forced to buy an additional ticket to gain access. Due to this error, I believe I should be refunded for the duplicate ticket.

Yesterday, I purchased tickets through your platform. At the time of purchase, it was stated they would be delivered within 4 hours. However, the tickets remained pending for a long time and did not arrive on time. I was outside under the sun with my young children, waiting, and ended up having to buy tickets at the box office in order to enter. The tickets I had originally purchased only arrived about an hour later, when we were already inside. I reached out to customer service several times and was told a refund would be arranged and that I’d receive a confirmation email. I have yet to receive any proper solution or refund. I kindly but firmly request a full refund, as I was forced to buy tickets again due to the delay, and the original ones were not delivered in time. I hope this is resolved promptly. Otherwise, I will be forced to escalate the matter.

We waited 4 hous step by step ti get to the Train not once I found a seat to reast. Hong Kong is a terrible place with most people ARROGANT, RUDE and PUSHIE Not a place for older people. Never again will we go to this place nor stop over

Please read the support chat to get the idea.

I did not receive my ticket within 12 hours. I had to,purchase a ticket at the station. I am still waiting for a refund

ticket issued day after ! not

the ticket issuance took time, meanwhile we need it fast. Finally we bought ticket at the counter.

I never received any tickets. Will be contacting my bank.

The view from the tram and from the peak was amazing! There were very long queues though for both legs of the journey, and I was very surprised at how commercialised the peak was. Still, it was overall a good experience. I bought my online ticket while waiting at the site and was surprised to see that no concessions were offered on your website. That cost me more in the long run...